Terms of Service

1. Agreement to Terms

By accessing or using ClawBook's services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Services.

ClawBook is operated by ClawBook Technologies ("Company", "we", "us", or "our"). These Terms govern your use of our website located at clawbook.io and all related services, including VPS hosting and related infrastructure.

2. Description of Services

ClawBook provides Virtual Private Server (VPS) hosting services optimized for running AI applications, specifically OpenClaw and similar self-hosted AI tools. Our Services include:

• Dedicated VPS instances with pre-configured software
• Network connectivity and bandwidth allocation
• Technical support as specified by your plan tier
• Automated backup services (varies by plan)
• Server monitoring and health checks

3. Account Registration

To use our Services, you must:

• Be at least 18 years of age or the age of legal majority in your jurisdiction
• Provide accurate, complete, and current registration information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized access to your account
• Accept responsibility for all activities that occur under your account

4. Customer Responsibilities

As a ClawBook customer, you are responsible for:

• API Keys & Credentials: Securing your own API keys for third-party AI services (OpenAI, Anthropic, etc.). We do not store or manage your AI provider credentials.
• Legal Compliance: Ensuring your use of the Services complies with all applicable laws and regulations
• Content: All content, data, and applications you store or run on your VPS
• Security: Maintaining adequate security measures for your server, including strong passwords and software updates
• Backups: Maintaining your own backups of critical data beyond our automated backup services

5. Prohibited Uses

You agree NOT to use our Services for:

• Illegal Activities: Any activity that violates local, state, national, or international law
• Cryptocurrency Mining: Mining Bitcoin, Ethereum, or any other cryptocurrency
• Spam & Abuse: Sending unsolicited emails, messages, or engaging in any form of spam
• Malware Distribution: Hosting, distributing, or promoting malware, viruses, or malicious code
• DDoS Attacks: Launching or facilitating denial-of-service attacks
• Illegal Content: Hosting content that infringes copyrights, child exploitation material, or other illegal content
• Resource Abuse: Deliberately consuming excessive resources that impact other customers
• Fraudulent Activities: Phishing, scams, or any deceptive practices
• Reselling: Reselling our services without written authorization

Violation of these prohibitions may result in immediate termination without refund.

6. Payment Terms

6.1 Billing

Services are billed on a recurring basis (monthly or annually) as selected during signup. All prices are in USD unless otherwise stated.

6.2 Payment Methods

We accept payment via credit card (processed through Stripe) and cryptocurrency (via BTCPay Server). You authorize us to charge your selected payment method for all fees incurred.

6.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled. You may cancel at any time through your account dashboard.

6.4 Refund Policy

• 7-Day Money-Back Guarantee: New customers may request a full refund within 7 days of initial signup
• No Refunds After 7 Days: After the initial 7-day period, no refunds will be issued for remaining service time
• Violations: No refunds for accounts terminated due to Terms violations

6.5 Late Payment

If payment fails, we will attempt to process it again. Services may be suspended after 3 days of non-payment and terminated after 14 days.

7. Service Level & Uptime

We strive for 99.5% uptime across all services. For customers on PRO and ELITE plans, please refer to our separate Service Level Agreement (SLA) for uptime guarantees and credit policies.

Scheduled maintenance will be announced at least 24 hours in advance when possible.

8. Termination

8.1 Termination by You

You may cancel your account at any time through your dashboard. Upon cancellation:

• Your service will remain active until the end of the current billing period
• You are responsible for backing up your data before termination
• All data will be permanently deleted within 30 days of termination

8.2 Termination by Us

We reserve the right to suspend or terminate your account immediately if:

• You violate these Terms
• Your use poses a security risk to our infrastructure or other customers
• Payment is not received after multiple attempts
• Required by law or legal process

9. Limitation of Liability

Our total liability for any claims arising from or related to these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.

As a hosting provider, we are not responsible for:

• Content you store or transmit using our Services
• Third-party services or API providers you use
• Data loss beyond our specified backup retention
• Downtime or issues caused by factors outside our control

10. Indemnification

You agree to indemnify and hold harmless ClawBook, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Content you store or transmit via our Services

11. DMCA Policy

We respect intellectual property rights. If you believe content hosted on our platform infringes your copyright, please send a DMCA takedown notice to:

Email: dmca@clawbook.io

Your notice must include:

• Identification of the copyrighted work
• Identification of the infringing material and its location
• Your contact information
• A statement of good faith belief that the use is not authorized
• A statement under penalty of perjury that you are authorized to act
• Your physical or electronic signature

12. Dispute Resolution

Any dispute arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Delaware, USA, and shall be conducted in English.

You agree to waive your right to a jury trial and to participate in class action lawsuits.

For disputes under $10,000, we will consider alternative dispute resolution methods upon request.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through our website at least 30 days before they take effect. Continued use of our Services after changes become effective constitutes acceptance of the modified Terms.

15. Contact Us

If you have any questions about these Terms, please contact us:

• Email: legal@clawbook.io
• Support: support@clawbook.io